Frequently Asked Questions
An FAQ section typically contains a list of questions and their corresponding ones.
What is an escrow service?
An escrow service is a secure payment solution where a trusted third party holds funds during a transaction until all conditions agreed by the buyer and seller are met. It protects both parties from fraud and disputes.
How does your escrow process work?
Buyer and seller agree on terms. Buyer and seller deposits funds into escrow. Buyer confirms delivery. Funds are released.
Is my money safe with your platform?
Yes. All funds are held in a secure, regulated escrow account. We never release funds without both parties fulfilling the agreed terms, and we use blockchain encryption to protect all data and transactions.
How long does it take to release the funds?
Once both parties confirm payment have been delivered as agreed, funds are typically released within 24 hours. Fund releases can also be set based on milestone or delivery deadlines.
What happens if there’s a dispute?
In case of a dispute, both parties can submit evidence, and our resolution team will review the case impartially. We aim to resolve disputes within 48 hours, depending on the complexity of the case.
What are the fees for using escrow?
We charge a transparent escrow fee, usually less than 2% of the transaction amount, depending on the deal type and volume. You’ll always see the exact fee before you confirm a transaction.
Do I need an account to use your escrow service?
Yes, both buyers and sellers need to create a verified account to ensure secure and traceable transactions. Verification also helps us prevent fraud and maintain platform integrity.
Can I cancel an escrow transaction?
Yes, an escrow can be canceled. If funds have been deposited, they will be refunded after both parties confirm the cancellation or our team approves it based on terms.
Is your platform available internationally?
Yes. We support users and transactions in most countries, with multiple cryptocurrency options. In regular cases payment usually take less than 24 hours.
What payment methods do you accept?
We accept a variety of secure payment methods with over 20 selected cryptocurrencies. All payments are processed through trusted, PCI-compliant gateways to ensure maximum security.